Shipping policy

We are committed to providing a smooth and transparent shipping experience. Please read the following details to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1-2 business days after placement. Orders received after 5 PM EST or on weekends and holidays will be processed on the next business day. We strive to prepare your shoes with care and get them ready to ship as quickly as possible.

Shipping Destinations

Currently, we only ship within the United States. We do not offer international shipping at this time. Local pickups or local delivery options are not available.

Shipping Options and Costs

We offer reliable standard shipping for all orders within the USA. Shipping fees are calculated at checkout based on your order and shipping address. We are pleased to offer free standard shipping on orders over $150. Any applicable taxes and duties are the responsibility of the customer.

Shipping Time Estimates

Once your order is processed and shipped, you can expect delivery within 3-7 business days. Please note that shipping times may vary depending on your location and external factors such as weather or carrier delays.

Order Tracking

After your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package until it arrives at your doorstep. For any questions or concerns about your shipment, please contact our customer support team.

Returns, Exchanges, and Cancellations

We want you to love your Aurencals heels! If you need to return or exchange your order, please refer to our dedicated Refund Policy page for detailed instructions. Orders can only be canceled within 24 hours of purchase, before they are processed and shipped.

Potential Delays

Please be aware that unforeseen events, such as carrier issues or holidays, may delay shipping times. We appreciate your patience and will keep you informed of any significant delays affecting your order.

If you have any questions about our shipping policy or need assistance, please don’t hesitate to Contact Us Your satisfaction and confidence in Aurencals are our top priorities.